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Shipping & Delivery Policy
Thank you for shopping with us! We are dedicated to delivering your items securely, efficiently, and in perfect condition. Please review our shipping practices below to understand how your orders are processed, packed, and delivered. 

Processing Times

All orders are shipped within 1-2 business days of receipt. If you are fulfilling orders for customers on other platforms, please be aware of this processing time.  

     

    Shipping Methods & Rates

    Please note: due to system limitations, our shipping rate structure may be different for orders placed through our website than those placed via emailed Excel template. As we continue to gather data on shipping costs, we may modify our website shipping rates in the future.

    For orders placed through our website, our shipping rates and methods are as follows: 

     

    CONTINENTAL US SHIPPING ADDRESSES

    • GROUND SHIPPING: Orders generally ship via UPS Ground, USPS Parcel Select, or USPS Priority Mail. Shipping rates are available via Excel spreadsheet by emailing customer service.
    • RUSH SHIPPING: Rush shipping is no longer supported through our website. Rush shipments must have prepaid shipping labels provided to Customer Service at the time the order is placed.
    • Shipping is not available for PO box addresses, Alaska, or Hawaii. 
        OTHER US SHIPPING ADDRESSES
        • APO/FPO addresses - Orders going to APO/FPO addresses must have prepaid shipping labels provided to Customer Service at the time the order is placed.  
          CANADA SHIPPING RATES
          • Orders to Canada are no longer supported. 
              OTHER INTERNATIONAL ORDERS
              • At this time we are not shipping orders to locations outside of the United States. (APO/FPO addresses are supported) 

                 

                Shipping Times

                Ground shipping methods within the USA (UPS Ground, USPS First Class, USPS Parcel Select, USPS Priority Mail) will take anywhere from 1 to 7 days to reach a destination, plus 1 to 2 days processing time. 

                   

                  Tracking

                  For orders placed through our website, you will receive a shipment notification email with tracking number as soon as a shipping label is generated for your order in our warehouse. Please note that it may take up to 12 hours for a tracking number to be trackable through the UPS or USPS websites, as the carriers must scan packages first. If you are still unable to track your order after 12 hours of receiving a shipment notification email, please contact our customer service team for assistance. 

                     


                    • Handling Time: Standard order processing, quality inspection, and packaging take 1 to 3 business days (excluding weekends and holidays) before dispatch. 
                    • Rapid Warehouse Hand-off: Select items in our catalog feature expedited processing and are scanned and dispatched within 24 to 48 commercial business hours. 
                    • Order Confirmation: You will receive an automated email confirmation immediately after placing your order.

                    Insurance & Damage Claims

                    All shipments are insured for their full replacement value. If you or your customer receive an item that was damaged during shipment, please contact our customer service team to arrange for a replacement.